Replies posted by richard.tomlin
I think the whole CSAT section could use some development to allow for more customisation. We have merged with another company who use a different ticketing system and they offer options 1 - 5 and this may shortly become one of our Key Performance Indicators too. It would be a shame to lose Freshservice as it cannot keep up with the corporate KPIs.
Thanks for letting me know - I'd rather have bad news that stops us wasting our time than no news at all! The Products and CIs that we have removed still shows as a line in the report (with a '-' in place of the software name) and haven't cleared all week. Not sure how that can be considered useful.
One aspect of the dashboard that I have already submitted a request for is specifically looking at the 'UNASSIGNED' counter. Our wish that incidents that have been assigned to a group (automatically or otherwise) do not show in this counter. We have taken up the suggestions here to use Chrome extensions to rotate tabs and refresh the page.
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