Replies posted by richard.tomlin
TV display optionArchived
One aspect of the dashboard that I have already submitted a request for is specifically looking at the 'UNASSIGNED' counter. Our wish that incidents that have been assigned to a group (automatically or otherwise) do not show in this counter. We have taken up the suggestions here to use Chrome extensions to rotate tabs and refresh the page.
Thanks for letting me know - I'd rather have bad news that stops us wasting our time than no news at all! The Products and CIs that we have removed still shows as a line in the report (with a '-' in place of the software name) and haven't cleared all week. Not sure how that can be considered useful.
CSAT Survey Response RateArchived
I think the whole CSAT section could use some development to allow for more customisation. We have merged with another company who use a different ticketing system and they offer options 1 - 5 and this may shortly become one of our Key Performance Indicators too. It would be a shame to lose Freshservice as it cannot keep up with the corporate KPIs.
Join the Community
Sign in to the Community
Social LoginLogin for Freshworks Employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.