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Replies posted by lisa.v.garcia

3 Replies

J
Apprentice
jmtApprentice
posted in Archives - Freshdesk

Multiple FreshDesk accounts for the same company

Hi Joe,I have the same situation. We've set up DKIM for our customer service department's freshdesk account, but are unable to verify the domain for our internal IT support team. Freshdesk says The domain is verified in another account.  And ever since, our IT support team's emails go to spam... It would be really helpful if Freshworks jumped in to let us know how to work around this. 

4
R
Community Debut
1 year ago
G
Apprentice
garmstrongApprentice
posted in Portal/Knowledge Base

is this FreshDesk feature available in FreshService?

Oh, so that's why... thank you guys, I have the exact same problem and now I know why and how to work around it. 

7
H
Community Debut
8 years ago
M
Contributor
michael.flatleyContributor
posted in Archives - Freshdesk

Multiple ticket forms

Hi,I have the same "not-problem" as Mike. I agree that it would be great if we could configure multiple ticket forms, each for its own "product". 

4
A
Community Debut
6 years ago

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