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Replies posted by srp

5 Replies

T
Contributor
thanos.massiasContributor
posted in Archives - Freshdesk

Direct link to requestor edit page

Brilliant. Big fan of your work Thanos!

3
T
Contributor
7 years ago
T
Contributor
thanos.massiasContributor
posted in Archives - Freshdesk

Edit button in ticket toolbar

Lovely

5
T
Contributor
7 years ago
L
Apprentice
lkkozlowskiApprentice
posted in Archives - Freshdesk

Lack of "Ticket response time" in exported data

Where is this? The average 1st response time given in my reports are completely inaccurate, and I can't figure out how this data is being calculated. 

9
aravind.sundararajan
Skilled Expert
6 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Add a note and Resolve

 Not to worry, found it!<div id="add_btn_send_resolve_in_reply"></div> <script type="text/javascript"> jQuery(document).ready(function() { if(jQuery('body').hasClass('ticket_details')) { var buttonLabel = 'Send and set Waiting'; //Adding the new button jQuery('#HelpdeskReply .btn-toolbar>span:last').before('<span class="btn-group"><button class="btn" rel="custom-reply-status" data-cnt-id="cnt-reply" data-status-val="6">' + buttonLabel + '</button></span>'); //Moving the Save Draft to the left side. jQuery('#reply-draft').detach().appendTo('.post_in_forum'); jQuery('#add_btn_send_resolve_in_reply').parent().parent().remove(); } }); </script> 

5
S
Community Debut
8 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Add a note and Resolve

Would there be a way to do this for Reply in a ticket? 'Reply and set Waiting' (waiting on customer)?

5
S
Community Debut
8 years ago

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