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Replies posted by rohit.agarwal

5 Replies

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Contributor
freshdesk_18321Contributor
posted in API and Webhooks

Missing API call: Create new Custom Field on an object

Hi Loren,We gave beta access to the API to some customers and realised we needed to harden the APIs some more. We have pulled back the create ticket field APIs and I'll come back soon with an update.Can I understand your use case of using this API?

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Community Debut
4 years ago
F
Contributor
freshdesk_18321Contributor
posted in API and Webhooks

Missing API call: Create new Custom Field on an object

Update:We'll be adding the create ticket field API to Freshdesk this month. The update ticket field has cases where an API may unknowingly delete data which we want to avoid. So, that API will come in later.

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Community Debut
4 years ago
C
Apprentice
craig_14596Apprentice
posted in Archives - Freshdesk

Your account has been temporarily blocked

Hi Craig,Thanks a lot for reaching out. I saw in our Customer 360 view that you've also had a chat with our support team and they've forwarded your request. I'll follow up on it and make sure someone reaches out to you within a day or 2.

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Community Debut
5 years ago
F
Contributor
freshdesk_18321Contributor
posted in API and Webhooks

Missing API call: Create new Custom Field on an object

Yes, we'll release the Update API along with the Create.

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Community Debut
4 years ago
F
Contributor
freshdesk_18321Contributor
posted in API and Webhooks

Missing API call: Create new Custom Field on an object

Hi David,We're working on building the API to create a ticket field in addition to the already available API to list all ticket fields in an account. So for now, you'll have to create the field via the UI and then access it's ID etc via the List Ticket Fields API and connect it in the app.I'll update you here once its in beta / goes live. Thanks,RohitFreshdesk Product Management

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Community Debut
4 years ago

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