Visit Freshworks.com Visit Freshworks

Groups
Events
Product Updates
Insiders Program

Open Community Hours - April (Slot 2)

(Thu, 25 Apr, 10:30 am)

Community
Search

Replies posted by Sumana Srikanthan

9 Replies

Newest first

Oldest first

Sumana SrikanthanCommunity Manager

How well do you know Freshdesk?

@MatsPico Perfect, you got everything right. 😃 Thank you for participating!

Sumana SrikanthanCommunity Manager

How well do you know Freshdesk?

Nice job @MatsPico! 🏆But you missed 3-Down. What do you think it is?

Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R11L.01release notes

@renu I’m afraid there is no documentation at the moment. Please write to support@freshdesk.com for any further questions.

Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R11L.01release notes

@renu H2 2023, aiming for November.

Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R11L.01release notes

@renu Thank you for your patience, I was having this checked internally with the Product team. Looks like this is on the H2 roadmap for Freshdesk. :)

joshbApprentice

asked in Ticketing & Agent Productivity

Keyboard Shortcuts in Freshdesk fire unexpectedly

Folks, I can understand why this is an issue. I have brought it up with the Product team. Since the 2023 roadmap is already frozen, they need some time to discuss internally, analyze the impact to see if this can be accommodated. I’ll try and come back in a week’s time on this thread. Appreciate your patience in the meantime.

karthik.kumarCommunity Manager

CX Q1 2023 Roundup Webinar - April 19, 2023

@Mykola Zhuravel We are enabling this in batches and it should be available for your account by the end of May. FYI @karthik.kumar

karthik.kumarCommunity Manager

CX Q1 2023 Roundup Webinar - April 19, 2023

Hi @Mykola Zhuravel yes, please find the link to the recording here.

subhikshaa.ganeshCommunity Manager

Introducing Response SLAs in Freshchat!Product Update

This feature is now LIVE and available on all Freshchat accounts.

Badge winners

kpattersonhas earned the badge Smooth talker (25)
AndyRussellhas earned the badge Wizard of Creative Thinking (10)
suvashini.balashanmugamhas earned the badge Wizard of Creative Thinking (25)
radhika.kumarhas earned the badge Smooth talker (10)
rfrutigerhas earned the badge Helping Hand

Show all badges

Powered by Gainsight

Terms of Use Cookie settings

Join the Community

Already have an account? Login.

Social Login

Login for Freshworks Employees Login with LinkedIn

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Relationship with Freshworks

(Private)

Only you and moderators can see this information

*

Country *

Which Freshworks products are you using?

Freshservice Freshdesk Freshcaller Freshchat Customer Service Suite Freshsales Freshmarketer Unified CRM

Password *

By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its Privacy Notice (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time.

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

Login for Freshworks Employees Login with LinkedIn

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK