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Replies posted by joseph.jayanth_old

4 Replies

C
Contributor
c.payneContributor
posted in Ticket & Workflow Management

How do people organise Loaner items?

@Tonyand @Craig/p>You can also free up an asset by marking it as Returned and editing the TO time to whenever it was returned. Hope this helps. Joe

4
J
Contributor
5 years ago
A
Contributor
andrew.belterContributor
posted in Portal/Knowledge Base

Inconsistent use of solution tags in end user search

happy to help! :)It takes less than a minute to index, so if you searched for it within seconds of adding a tag, it is possible the search didnt return the correct results. cheersjoe

5
J
Contributor
5 years ago
A
Contributor
andrew.belterContributor
posted in Portal/Knowledge Base

Inconsistent use of solution tags in end user search

Hi AndrewI tested this. It seems to work fine. I added an article and tagged it as 'BYOD'. The word 'BYOD' does not appear anywhere in the article. When I search for BYOD in the requester portal and in the 'new ticket form', I was able to get the article. joe

5
J
Contributor
5 years ago
A
Contributor
andrew.belterContributor
posted in Portal/Knowledge Base

Inconsistent use of solution tags in end user search

Hi Andrew, Is my understanding of your problem correct: When a user searches in the support portal search bar, for a tag, no results come up but when the same search query is used in the 'new ticket form' search, solution articles are returned which have that search query in its tags? joe

5
J
Contributor
5 years ago

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