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Replies posted by john.gardner

3 Replies

J
Contributor
john.gardnerContributor
posted in Archives - Freshdesk

Populating a field with the list of Companies

Jerry Let me just get a couple of things clarified, when you say; "The portal will be accessed by public users and if you are going to have a API key out there it might be a security vulnerability" I'm aware that the public portal is available to the public, but the way we are using it means that you can only submit a ticket (and therefore see any data in the form) after you authenticate with a corporate Google account.  Does that negate the concerns that you raised using this method? "however if you think the company information can be viewed by all users then in that case you can create a custom json object file where it has a list of all the companies in your account. " The list of companies to appear in the drop down can be visible to all authenticated users, but not un-authenticated users By linking that to your portal we'll be able to get all the companies. That can be populated as a dropdown in the UI and stored inside a text field internally when the form is saved. So,

2
J
Contributor
6 years ago
J
Contributor
john.gardnerContributor
posted in Archives - Freshdesk

Populating Data in Freshdesk from Salesforce

I've been told that the only way we can do this is to create a custom app, so I'm going to post some questions in the Developer Forums for advice.

2
J
Contributor
6 years ago
M
Apprentice
mamatha.ghatageApprentice
posted in Archives - Freshdesk

All object list to drop down

Mamatha Did you get anywhere with this? John

1
J
Contributor
6 years ago

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