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Replies posted by wayne

1 Reply

W
Apprentice
wayneApprentice
posted in Archives - Freshdesk

Email field vs Name field in popup widget

Awesome. Thanks for the reply! A few follow-up questions: You talk about the "Name" field being "populated" automatically. But it's not clear to me how to get that field "exposed." Whenever I launch the widget in my app, the Name field doesn't even appear. It seems like it's exposed dynamically (onblur of the requester field). See here: http://www.screencast.com/t/3arZY1rfD6 Happy to use a custom field, but it's not clear to me where I configure which custom fields will appear within the popup widget...? Can this be done using the querystring variables like this? { "queryString": "&widgetType=popup&searchArea=no&responsive=no&helpdesk_ticket[requester]=ted@gmail.com&helpdesk_ticket[name]=Ted%20Smith" } Thanks again! Love the product and the service!

3
aravind.sundararajan
Skilled Expert
5 years ago

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