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Replies posted by janani.vijayan

7 Replies

H
Apprentice
haroutApprentice
posted in Archives - Freshdesk

App LifeCycle app.deactivated isn't triggered on navigating away in Ticket Details

Hi Harout,The 'app.deactivated' event will be triggered only when navigating between tickets because it is used to refresh the app with the current ticket details. The app won't be available to listen to any event upon moving away from ticket details page. Could you please explain the use case? If possible we can suggest you workaround to achieve it.Thanks,Janani V.

3
R
Contributor
5 years ago
F
Apprentice
fsoukupApprentice
posted in Archives - Freshdesk

Error while executing App server script! - Cannot find module

Hi,Currently we do not support 'http' module. I will discuss with our PM and create a ticket to add support for 'http'.Sorry, I could not help you with any workaround as it requires changes in our CLI.Thanks,Janani V.

2
F
Apprentice
5 years ago
P
Apprentice
panov.cartpowerApprentice
posted in Archives - Freshdesk

Question about API using

Hi Dmitry,Please reach out to Freshdesk forums for Freshdesk API related queries. Thanks,Janani V.

1
J
Community Debut
5 years ago
R
Apprentice
rahul30682Apprentice
posted in Archives - Freshdesk

Custom App visible in agent portal not in customer portal

Currently we do not support custom app for Customer portal. Could you please let us know the use case of the app?Thanks,Janani V.

3
S
Community Debut
5 years ago
J
Top Contributor
j.haguetTop Contributor
posted in Archives - Freshdesk

Custom App could not be published

Hi,Please share your app details - name and id.Thanks,Janani. V

4
J
Community Debut
5 years ago
J
Apprentice
jannisApprentice
posted in Archives - Freshdesk

Installation Variables - Validation Failed

Hi Jannis,Kindly try clearing browser cache and check. If issue still persists, Please share console logs with us.Thanks,Janani V.

1
J
Community Debut
5 years ago
K
Apprentice
karthickvApprentice
posted in Archives - Freshdesk

v2 framework - unable to access HTML element(custom fields) from custom app

Hi Karthick,You can use the interface APIs to hide/show custom fields. Kindly refer the document https://developers.freshdesk.com/v2/docs/interface-api/#tickethideproperty. 

2
K
Apprentice
6 years ago

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