Replies posted by andrew.clements
I don't feel this has been implemented to satisfy the requirements of the user. We have a ticket that needs a checklist for 110 items - creating 110 service request for this is an extreme amount of work. I have created one Service Request and then created a series of tick boxes that are not visible in the portal, these can then be ticked manually by the agent as they are completed. We are happy with this solution but the next issue is how do you report on this? I cant seem to develop a report to determine if the tick boxes are ticked or not. Please can an Agent help with this - its something that is really needed.
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