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Replies posted by vinod_15076

1 Reply

W
Apprentice
waltercfApprentice
posted in Archives - Freshdesk

Coied canned response text loses formatting

I am facing this problem for a while now. I have tried using the solution article editor as suggested above but the canned response formats are still inconsistent when inserted into a reply. In most cases, multiple empty lines are inserted. In one case, I inserted the canned response into a reply and saw a lot of space show up between the end of the response and the signature. This space was not there in the canned response. I then copied the inserted response, pasted it to the source editor and selected the option to look at the code. I could see that the following additional lines were inserted at the end of the canned response during insertion. Can you please help? <p> <br></p><p> <br></p><p> <br></p><p> <br></p><p style=""> <br></p><p> <br></p>

12
suprabha.somanathan
Community Debut
3 years ago

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