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Replies posted by gordon_15642

3 Replies

G
Contributor
gordon_15642Contributor
posted in Archives - Freshdesk

Jira Integration "Login Failed"

Sorry Jsiskind, All I know is the agent assigned to the support ticket told me the developers had to implement a fix, and later on indicated it was completed, then it worked fine for me. I did have to use the username of the user I was connecting and not the email address (which is what I generally fill in when I log in, so it's a little confusing).

7
G
Contributor
6 years ago
G
Contributor
gordon_15642Contributor
posted in Archives - Freshdesk

Jira Integration "Login Failed"

Thanks Thriyam, but this was solved through a support ticket. Apparently there was a developer fix required.

7
G
Contributor
6 years ago
G
Contributor
gordon_15642Contributor
posted in Archives - Freshdesk

Jira Integration "Login Failed"

Thanks Thriyam, The JIRA user definitely has admin access, and I've completely removed and attempted to re-add the integration, however I can't re-add it due to the error. I've logged into JIRA with the account, so I know the password is correct.

7
G
Contributor
6 years ago

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