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Replies posted by support1

5 Replies

S
Contributor
support1Contributor
posted in Archives - Freshdesk

Scheduled call mail notification

@Aravind SSorry I didn’t understand what do you mean, the portal supports https, the URL is not right.We set up the current URL: https://ndsn.freshdesk.comIt works perfectly :But the URL in the mail notification is not rightHi Avital Pasternak, You have a reminder on the ticket סגירת משתמשים לאחר שימוע - Chen Ofer due now: Close user at 03 Jan 2019 at 03:00 PMThank you

9
aravind.sundararajan
Skilled Expert
5 years ago
S
Contributor
support1Contributor
posted in Archives - Freshdesk

Scheduled call mail notification

@Aravind SThe link in the reminder notification : סגירת משתמשים לאחר שימוע - Chen Ofer https://hdesk.ndsn.net It leads to the window : We can click advanced and open the ticke, but the url is not right This is our old Freshdesk url The right one : https://ndsn.freshdesk.com

9
aravind.sundararajan
Skilled Expert
5 years ago
S
Contributor
support1Contributor
posted in Archives - Freshdesk

Scheduled call mail notification

@aravind sThank you very much, the notifications works and even send mail notifications to the assigned agent! :)But in the email, the link goes to the old Freshdesk and the link is brokenIt would be very helpful if we could edit the template Thank youAvital

9
aravind.sundararajan
Skilled Expert
5 years ago
S
Contributor
support1Contributor
posted in Archives - Freshdesk

Scheduled call mail notification

Hello Arvind, The second option is preferredBut it is not enabled in our helpdesk In the article it says we need to ask the support to enable itSecond thing, the helpdesk notifications sometimes comes in delay or not at allalthough we allowed all the popup and notifications on the computerWe really appreciate if we could set an email notification Please help,Thank you,Avital

9
aravind.sundararajan
Skilled Expert
5 years ago
S
Apprentice
simonApprentice
posted in Archives - Freshdesk

Avoiding unanswered tickets

Hello! :) Well, we had that issue too.Then we created a scenario called "In Progress"What it is doing :1. The agent saw the new ticket2. The agent executes an "In progress" scenario3. A private note is added to the ticket thank says "Sent "In Progress" scenario" - so all agents know who sent it and that the ticket is in progress4. Mail notification is sent to the requester that says "Your request is in progress, we will contact you ASAP " And that's it :)Hope it helped!Have a good dayAvital

2
S
Contributor
5 years ago

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