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Replies posted by karthik.pasupathy_old

21 Replies

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Contributor
peter.vancikContributor

Show which SLA was activated/appliedArchived

Hi Peter, Thank you so much for your suggestion. I'll definitely pass the feedback to our product team, and will keep you posted regarding any updates on this front. Regards, Karthik PasupathyFreshservice

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4 years ago
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mburkeApprentice

Set the Default Task Due TimeArchived

Hi Missy, Thank you for writing to us. Kindly raise a ticket with our support team by sending an email to support@freshservice.com. I'm sure the team will be able to help you out. Hope this helps. Please feel free to write to us for any further assistance. Regards, Karthik Pasupathy Freshservice

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4 years ago
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n.krabbendamApprentice

able to check requester response timeArchived

Hi Nick, Thank you so much for your suggestion. I'll definitely pass the feedback to our product team, and will keep you posted regarding any updates on this front. Regards, Karthik PasupathyFreshservice

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4 years ago
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ben.greenwoodApprentice

Associated Asset PlaceholderArchived

Hi Ben, Thank you so much for your suggestion. I'll definitely pass the feedback to our product team, and will keep you posted regarding any updates on this front. Regards, Karthik PasupathyFreshservice

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4 years ago
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nsmitsContributor

Projects - Custom Statuses, List ViewsArchived

Hi Nicholas, Thank you so much for your suggestion. I'll definitely pass on the feedback to our product team, and will keep you posted regarding any updates on this front. Regards, Karthik PasupathyFreshservice

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Apprentice
4 years ago
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bryan.hornbergerApprentice

SaaS Asset TrackingArchived

Hi Bryan, We're considering the idea of tracking SaaS-based applications under Assets. This could be done in two approaches: 1. Allowing the admin to manually add a SaaS application and later associating members who have access to the application.2. Look for a way to scan and fetch details of the all the SaaS applications used in an organization. (Similar to Discovery tools)Even though we're picking our brains for ideas, we couldn't give you an exact timeline by when it will be available in the product. If we decide to take up the feature in the upcoming months, we'll update it on our product roadmap.In the meantime, it would be great if you could answer a few questions for us: * What kind of SaaS apps you wish to add to asset tracking? * How do you handle the situation at present?This will be of great help to us. Regards, Karthik PasupathyFreshservice 

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Contributor
3 years ago
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khairul.sufandiApprentice

Request for custom contract type to allow contract expiry dates to not be compulsory Archived

Hi Khairul, Thank you for writing to us. We understand your requirement. However, we cannot prioritize the feature at this moment. In the meantime, I'll definitely pass your requirement to our product team for their consideration. If we decide to take up the feature in the upcoming months, we'll update it on our product roadmap.Hope this helps. Feel free to write to us for any further assistance. Regards, Karthik Pasupathy Freshservice

1
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4 years ago
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felix.brandApprentice

Unterstützung Mehrsprachigkeit in Knowledge BaseArchived

Hi Felix, The feature you requested is in our development plan. But, we currently cannot commit to an exact timeline by when it will be available. We'll keep you posted regarding any updates on this front. Hope this helps. Feel free to write to us for any further assistance. Regards, Karthik PasupathyFreshservice

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4 years ago
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mellestadContributor

Suggestion: Customizable and anonymous satisfaction surveysArchived

Hi Mark, Thank you for posting on our forums. I understand your requirement and can see how it can give you valuable feedback from your users. I'll definitely forward it to our product team for their consideration. But, at this moment, I can't give you a clear timeline on when this will be taken up by the team. I'll keep you posted regarding any updates on this front. In the meantime, you can view the current set of CSAT enhancements that we're working on by clicking here. Hope this helps. Feel free to write to us for any further assistance. Regards, Karthik PasupathyFreshservice

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4 years ago
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mellestadContributor

Suggestion: Customizable and anonymous satisfaction surveysArchived

Hi Mark, Thank you for posting on our forums. I understand your requirement and can see how it can give you valuable feedback from your users. I'll definitely forward it to our product team for their consideration. But, at this moment, I can't give you a clear timeline on when this will be taken up by the team. I'll keep you posted regarding any updates on this front. In the meantime, you can view the current set of CSAT enhancements that we're working on by clicking here. Hope this helps. Feel free to write to us for any further assistance. Regards, Karthik PasupathyFreshservice

3
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4 years ago
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mwuContributor
posted in Freshservice

Problems getting refund?

Hi Michael, As per our records, the refund was processed by the billing team. If you haven't received the amount yet, kindly send us an email or add a reply below. Regards, Karthik PasupathyFreshservice 

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Contributor
4 years ago
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dtlindermanContributor

Feature Request: Solutions, Retain Original AuthorshipArchived

Hi David, Thank you for your suggestion. I understand the importance of adding original authorship to solutions. This will definitely a worthy addition to the feature. I'll forward your suggestion to our product team for their consideration, and will keep you posted regarding any updates on this front. Regards, Karthik Pasupathy Freshservice

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4 years ago
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nsmitsContributor

Support for RingCentral MeetingsArchived

Hi Nicholas, Thank you for reaching out to us. We currently do not have plans to build an app for Ringcentral Meetings, but we the marketplace platform that allows you to build your own app for integrating Ringcentral Meetings. Please note that you might need some development efforts from your side. To know more about our MKP platform, click here.The other way is, you can contact our customer success team and they can help by linking you to one of our partners, who can help you build the app. Hope this helps. Regards, Karthik Pasupathy RFreshservice

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4 years ago
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djordanApprentice

Removal of automatic assigning of asset tagArchived

Hi Darrell, Thank you for your feedback. I can understand your use case. We'll pass on your request to our product team for their consideration. We'll keep you posted regarding any updates on this front. Regards, Karthik Pasupathy RFreshservice

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Contributor
4 years ago
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ttubbsContributor

Allow HTML Source editing in Send Email Action of Workflow AutomationsArchived

Hi Travis, Thank you so much for your feedback. We agree that it would be of great help if we could allow users to edit the HTML source of the email body in workflow automator. We've passed your feedback to our product team for their consideration. We'll keep you posted once they decide to take this up. Hope this helps. Feel free to reach out to us for any further assistance. Regards, Karthik Pasupathy Freshservice

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4 years ago
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leon_15165Apprentice

Feature Request for Slack Group ChannelsArchived

Hi Leon, Thank you for your feedback. We understand how this can be useful for your organization. However, we'll have to explore the possibility of how this can be done in the product. We'll forward it to the product team for their consideration. We'll keep you posted regarding any updates on this front. Feel free to write to us for any further assistance. Regards, Karthik Pasupathy Freshservice

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4 years ago
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kyle_16355Contributor

Project time download Archived

Hi Kyle, Thank you for your feedback. We've forwarded your request to our product team for their consideration. We'll keep you posted regarding any updates on this front. Feel free to reach out to us for any further assistance. Regards, Karthik Pasupathy Freshservice

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4 years ago
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kyle_16355Contributor

Enabling filter views of projects as per tickets Archived

Hi Kyle, Thank you for your feedback :) We can see how useful the feature can be to our users. A discussion on this is already in progress, but there aren't any immediate plans for this feature as we're currently working on bringing a few enhancements to the Projects module. You can view them from our product roadmap. We'll keep you posted regarding any updates on this front. Feel free to reach out to us for any further assistance. Regards, Karthik PasupathyFreshservice

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4 years ago
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mary.georgeContributor
posted in Freshservice

Spotlight #1 - Chat and Collaborate Instantly with Team Huddle

Hey Craig, This is something we've thought about already. However, we currently do not have any plans to extend this feature to Problems and Changes. We'll notify you once we have an update on this feature. Hope this helps. Feel free to reach out to us for any further assistance. Regards, Karthik 

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4 years ago
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mary.georgeContributor
posted in Freshservice

Spotlight #1 - Chat and Collaborate Instantly with Team Huddle

Hi Andrew,Thank you for your feedbackWe're still designing the Freshconnect - Freshservice integration, and we intend to roll it out in 2019. We're aware of the use cases that are currently not supported in Team Huddle, and we'll work towards addressing them with Freshconnect. Meanwhile, we'll continue to actively support Team Huddle for collaboration in Freshservice until the Freshconnect integration is available.Please note that Freshconnect support is being incrementally rolled out to all Freshworks products, and Freshdesk and Freshsales are the first two products in the sequence. We hope to support more of our products in Freshconnect soon.Regards, Karthik

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4 years ago
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mary.georgeContributor
posted in Freshservice

Spotlight #1 - Chat and Collaborate Instantly with Team Huddle

Hi Will, Thank you for your feedback. We apologize for the inconvenience. We're aware of this limitation in the feature. We'll soon be working with the product team and come up with a solution for this in the near future. Regards, Karthik

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Contributor
4 years ago

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