Replies posted by athomas
I would also like to see a workaround. We often set the email to send and close, but the required fields do no let it send. You press update after entering the required fields and it closes and takes you back to the dashboard without sending the email, and you would have no idea unless you went into closed tickets and looked for it.
This ^ is only if you have auto-assignment enabled for ticketing correct? I would love to be able to see who is online in Freshdesk at any time. Like, in the admin portal it says when they were last active. It's too difficult to go into the admin portal and click agents to check it. This should be a widget on the dashboard that everyone can see that is always showing who's logged in and working.
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