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Replies posted by cward

2 Replies

I
Contributor
idonnaContributor
posted in Ticket & Workflow Management

Switch Agent feature question

I have agents able to edit\create company wide canned responses, but this is considered an admin task so I am unable to assume their identity.   This is silly.   I have high level staff that are allowed to maintain responses for our team, but they most certainly are not admins.

3
cward
Contributor
10 months ago
cward
Contributor
cwardContributor
asked in Automations and Workflows

Webhook Automation on Outbound Email

The issue is there are no further updates done to the ticket created from the outbound email, so how do I create a trigger on something that never changes?  I can have the system change something after a time period but that doesn’t trigger the change automation.

2
cward
Contributor
1 year ago

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