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Replies posted by sjones

3 Replies

S
Contributor
sjonesContributor
posted in Archives - Freshdesk

Being logged out every day at least once

Hi Aravind. Thanks for responding.No, I only use Freshdesk on one laptop (my colleagues the same). The issue only seems to occur once in a working day and usually when you are working on the first ticket of the day. It's not the end of the world, just annoying and very weird.Stuart

11
S
Apprentice
4 years ago
S
Contributor
sjonesContributor
posted in Archives - Freshdesk

Being logged out every day at least once

I think we've only used the new design, so I have nothing to compare it to. The support level from Freshdesk themselves I find to be ok actually and I usually do this via email. I was just questioning why they don't offer support on this community channel given that they are driving users to it.

11
S
Apprentice
4 years ago
S
Contributor
sjonesContributor
posted in Archives - Freshdesk

Being logged out every day at least once

Rene, we use what I assume is the new version.Does anyone from Freshdesk moderate these communities/answer these questions? I received an email invite a few weeks ago inviting me to use the community to ask questions. I did, but nobody has responded.

11
S
Apprentice
4 years ago

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