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Replies posted by services_16872

2 Replies

S
Apprentice
soporteg5Apprentice
posted in Archives - Freshdesk

72 hours without service. Service disrupted

Aravind,After talking with support, the issue was my trial ran out before I added billing or chose a plan, and thus couldn't get logged in.To anyone else reading this, contact customer support and they'll extend your trial for a week. From there, choose a plan.As for a future suggestion...I was expecting a "choose plan" page after the trial had expired before logging in.Sending a generic error just confuses everyone.

9
aravind.sundararajan
Skilled Expert
6 years ago
S
Apprentice
soporteg5Apprentice
posted in Archives - Freshdesk

72 hours without service. Service disrupted

Problem is still occurring.We've been out of service for at least a week.I've loved the freshdesk trial and am ready to be a customer, but this is unacceptable.How can I be sure that Freshdesk will continue to be reliable for my team?Please fix this immediately.

9
aravind.sundararajan
Skilled Expert
6 years ago

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