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Replies posted by amutha.ganga

2 Replies

W
Apprentice
wsalloumApprentice
posted in Assets

Create a ticket with an asset by API

Hi Thushan,I raised a support ticket for the same and the issue is resolved. Since I am using v2.0 APIs, I used the below script to associate an asset with a ticket:{"ticket":{"description":"Testing from Java ...","subject":"JAVA Support needed..","email":"amutha.ganga@erasmith.com","priority":4,"status":2,"type":"Incident","associate_ci":{"name":"Era Desktop"}}}Thanks for your time.

10
A
Community Debut
6 years ago
W
Apprentice
wsalloumApprentice
posted in Assets

Create a ticket with an asset by API

Hello,I tried creating a ticket in FreshService referring to the below link and created a ticket in FreshService successfully.https://github.com/freshdesk/fresh-samples/blob/master/JAVA/httpclient4x/src/main/java/com/freshdesk/httpclient4x/CreateTicket.javaNow, I need to create a ticket with an associated Asset. I referred to the solution @Radhahad mentioned. But the ticket is not getting created, and I am getting the below response:Response Status : 302 Response Body : <html><body>You are being <a href="https://prakharsinha.freshservice.com/helpdesk/tickets.json">redirected</a>.</body></html> Could anyone please help me creating a ticket with Asset using Java API.Thanks & Regards,Ganga

10
A
Community Debut
6 years ago

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