Replies posted by jim_17346
We are experiencing a similar problem. Each day for the past week, we receive anywhere between a few hundred to thousands of blatant Russian spam messages. They hit us between midnight and 6am, and it's become a real nuisance. I've been communicating with FreshDesk support through their little chat popup, and while they're quick to respond and always sign off with "My pleasure! Have a great day!" (not appropriate tone for a frustrated customer), the advice has seemed somewhat half-baked.For starters, since the spam tickets are being generated by emailing our old default FreshDesk support email (we've since changed the address to try to mitigate this) they suggest a Dispach'r rule that will mark any emails received to that account as SPAM. Fair enough. If you decide to go this route, don't forget that Dispach'r rules are executed in sequential order! If this rule isn't at the top of the list, it'll likely be ineffective. I just learned that lesson the hard way. My fault though.Secondly,
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