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Replies posted by mary.george

13 Replies

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Contributor
mary.georgeContributor

Release Notes - 29 June 2019

Hey Eric,The agent working on the ticket will be notified via email. If you still face this issue, please raise a ticket to support@freshservice.com and we'll have it answered rightaway!

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M
Contributor
3 years ago
M
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mary.georgeContributor

Release Notes - 20 February 2019

Hey Jeff,Sorry about the inconvenience. We'll ensure the information is captured in the article.

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M
Contributor
3 years ago
M
Contributor
mary.georgeContributor

Release Notes - 10 April 2019

Hey Anne,Thanks for the feedback.I'll definitely forward this request to the product team.

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M
Contributor
3 years ago
M
Contributor
mary.georgeContributor

Introducing Multilingual Ticket Forms

Hey Jorn,Freshservice allows you to set your default language and download the translation file along with the option of uploading translations files for the other supported languages.Hope this helps.Cheers!

2594
J
Top Contributor
5 months ago
K
Contributor
karthik.pasupathy_oldContributor

Webinar on June 20, 2019: How to Onboard New Hires with Employee Onboarding

Hey Damian and Evelyn,Here's the link to the employee onboarding webinar recording.Thanks,

664
liaske33
Community Debut
2 years ago
K
Contributor
karthik.pasupathy_oldContributor

Gantt Chart for Projects Is in Beta Now!

Hey Loren,Here's the link to the APIs available for projects/ project tasks.

18218
ShahlaNoor
Community Debut
6 months ago
M
Contributor
mary.georgeContributor

Release Notes - 11 September 2019

Hey Tony,That's a great suggestion will pass it on to the  product manager working on this. 

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M
Contributor
4 years ago
M
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mary.georgeContributor

Release Notes - 11 September 2019

Hey Valentin,We've introduced the capability to search for a particular ticket list view as shown in the screenshot,Let me know if you have any further queries.

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M
Contributor
4 years ago
M
Contributor
mary.georgeContributor

Release Notes - 26 Aug 2019

Hey Patrick,Glad you loved the changes implemented by the team and regarding the automator update, yes that's exactly what I mean.

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M
Contributor
4 years ago
M
Contributor
mary.georgeContributor

Release Notes - 19 Aug 2019

Hey Christopher,The custom sources for tickets should be ready sometime early October. Will keep you posted once it's live.

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M
Contributor
4 years ago
M
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mary.georgeContributor

Release Notes - 19 Aug 2019

Hey Stefan,With this capability agents can also assign tickets to agents in other groups right from the ticket list view.Let me know if you have any further queries regarding this.

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M
Contributor
4 years ago
M
Contributor
mary.georgeContributor

Webinar on March 27, 2019: Uncomplicate Change Management Process - A Practical Approach

Hey Florian,Here's the link to the recording of the webinar https://freshservice.com/webinars/change-management-deep-diveHope this helps!

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M
Contributor
5 years ago
M
Contributor
mary.georgeContributor
posted in Employee Onboarding

Spotlight #1 - Chat and Collaborate Instantly with Team Huddle

Hi Sam,Great to see that you want your support teams to collaborate, that was one of our prime drivers behind building Team Huddle with Freshservice. Our larger vision is for Freshservice to be the ultimate collaboration channel between support teams (even across different teams) but we don't have a timeline on a Freshconnect-Freshservice integration yet. For now, Team Huddle is your best bet if you're looking to collaborate!Let us know if you need any help with that, we'll be happy to chat!

9
C
Contributor
5 years ago

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