Visit Freshworks.com Visit Freshworks

Replies posted by chandhnee.karthikeyan

4 Replies

D
Contributor
dmillsContributor
posted in Assets

Asset search bar disappears

Hi Dan,We have identified this as a bug at our end and a fix for this is well underway. We expect it to be deployed in our upcoming releases.Best Regads, Team Freshservice

2
S
Contributor
2 years ago
H
Apprentice
hugh.macphersonApprentice
posted in Analytics

Custom Graphs

Hi Hugh,Both Analytics and Custom Reports do allow you to create a graph of total tickets grouped by  category and resolution time. SLA’s are predefined hence we would suggest, showing ticket ‘Due by’ or ‘Resolution status’ as a column in your report’s tabular data section for insight.Best Regards,Team Freshservice

1
C
Community Debut
4 years ago
S
Apprentice
shaun.cousensApprentice
posted in Portal/Knowledge Base

How to replace Portal Icons?

Hi Scott,Since each customization request is unique, we do not have documentation for this. Our support team would be able to help for basic customization.For complicated customization, we can refer you to our SI partners or you can reach out to Breezy Themes who specialize in Freshservice customization. It's also possible to purchase just a template from them and customize it on your own according to your needs.Best Regards,Team Freshservice

4
J
Community Debut
3 years ago
K
Apprentice
kirk.waldronApprentice
posted in Ticket & Workflow Management

Workflow Automator to allow approvers to make inputs on ticket

Hi Kirk,The current flow of the Employee Onboarding module is similar to this. An initial form is filled  by the HR raising the request which when submitted triggers emails to the employee and Reporting manager asking them to fill out further details. If the workflow you are currently building is for Onboarding requests then this would be a good fit. Click here to know more.However, currently, the same workflow cannot be achieved through Service requests. I can have this presented to our product team as an enhancement request. We’d like to discuss your use case in more detail. I am having a ticket raised with our support team so that they can help with this. Best Regards,Team Freshservice

1
C
Community Debut
3 years ago

Badge winners

Show all badges
Terms of UseCookie settings