Replies posted by mravila
I think the information on how to set this up needs to be more detailed. I setup following the instructions from Fresh Service and the automator ended up Reopening .....already OPEN tickets. Because the ticket was NOT Closed or Resolved...AND NOT a thank you....it defaulted to setting the ticket as OPEN...even though it already was.
I like that you have been able to add child tickets to SRs but, the problem with this is that the same information needs to be added for each child ticket. That is a lot to ask our personnel to do with each New Hire. We like that Tasks can be automatically assigned in the automator but, since we assign to a group...and not an individual, those tasks are difficult to find. Since we cannot automatically spawn a child ticket in the automator(which would be nice), can we instead SEE the tasks in the ticket view filter? Can that Type be added along with Incident and SRs?
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