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Replies posted by mravila

2 Replies

M
Contributor
mary.georgeContributor

Welcome Thank Yous with Freddy!

I think the information on how to set this up needs to be more detailed.  I setup following the instructions from Fresh Service and the automator ended up Reopening .....already OPEN tickets.  Because the ticket was NOT Closed or Resolved...AND NOT a thank you....it defaulted to setting the ticket as OPEN...even though it already was.

12610
A
Apprentice
2 months ago
M
Apprentice
Mgauvin24Apprentice
asked in Portal/Knowledge Base

What kind of Canned Response have you used to promote your Self Service Portal?

Most of our users contacted Techsupport via an email address.  So, we created the following canned message to help redirect them the next time…  We fill in the Service Catalog item that they SHOULD have used.  We also added the portal address to our signatures. 

3
mravila
Community Debut
3 years ago

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