Replies posted by robin_17675
We're having similar issues ... need to find a way to filter out spam messages before they become tickets ... and it needs to be *automatic* ... honestly, in 2018, expecting users to manually create simple rules like "if subject contains ... move to spam" is just dumb. Spam filtering has become an artform, Google and similar do it *very* well ... lots of other companies also do it with extreme accuracy, based on seeing many thousands of emails from many accounts and building spam scores from a range of factors. I really can't understand how what is supposed to be a market-leading support solution, does not have a built-in spam filter.
Join the Community
Sign in to the Community
Social LoginLogin for Freshworks Employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.