Replies posted by manas.shukla
Freshservice Release notes of 2021.R10L.01Release Notes
@levi.eriksson @iammrbt @tgennare @patricksawyer @pOttenbacher Thank you for your interest. Happy to let you know that agents will be able to use the “create a ticket” message extension on all plans.If a requester tries to use the message extension, then it won’t work on plans other than enterprise.We are in the final stages of approval from Microsoft and likely will be able to release the feature by Oct 28th
Hi Vikrant,The use case for a separate stage field is:You might have multiple service items associated to the same service request. Stage helps you track where each service item is in its lifecycle.For example:A service request can look like this:#SR Request for Accessories - Status: Pending 1. Laptop: Stage: Fulfilled2. Mouse: Stage: Requested3. Keyboard: Stage: Partially FulfilledBeing able to track stage and status individually gives more granularity. Hope this helps!
@brandon/ @christopherThank you for the feedback. I work as a Product Manager with Freshservice and would love to hear more about conversational portal from you. Can we jump on a quick 15 minutes call sometime to talk more about the portal? I am sending you an email regarding the same and we can finalize the specifics over there.
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