Visit Freshworks.com Visit Freshworks

Replies posted by sam_19429

2 Replies

S
Contributor
sjonesContributor
posted in Archives - Freshdesk

Being logged out every day at least once

  Hello Freshdesk,    We within the past month went from a grandfathered account (never any problems accessing or working in out tickets) to the new version of Sprout, and we consistently get kicked out, even after clearing browser history and cookies, using incognito mode, and across multiple browsers (Firefox, Chrome, and Edge... in that order is our preference).   I've attached a screenshot of where we get sent to.  We see this when we go to a tickets link (i.e.https://company.freshdesk.com/a/tickets/3366), Two hours after finally getting into freshdesk, or when we click send after taking the time to answer one of our clients.  This means I can't trust that my clients will receive our responses.  Please advise what needs to be done to never have the problem again.   Sam Sollars 907-947-6395

11
S
Apprentice
4 years ago
S
Contributor
sjonesContributor
posted in Archives - Freshdesk

Being logged out every day at least once

  Hello Freshdesk,    We within the past month went from a grandfathered account (never had any problems accessing or working in out tickets) to the new version of Sprout, and we consistently get kicked out, even after clearing browser history and cookies, using incognito mode, and across multiple browsers (Firefox, Chrome, and Edge... in that order is our preference).   I've attached a screenshot of where we get sent to.  We see this when we go to a tickets link (i.e.https://company.freshdesk.com/a/tickets/3366), again after several hours after finally getting into freshdesk, and when we click send after taking the time to answer one of our clients.  This means I can't trust that my clients will receive our responses.  Please advise what needs to be done to never have the problem again.   Sam

11
S
Apprentice
4 years ago

Badge winners

Show all badges
Terms of UseCookie settings