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Replies posted by andrew.barber

6 Replies

Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Feb 2024release notes

Do you need to be using Freddy/Co pilot to be able to push comms from slack back into Freshservice or can this be done with just the basic pro package?

1435233
O
Community Debut
1 month ago
A
Contributor
andrew.barberContributor
asked in Apps and Marketplace Integrations

FreshService and Slack integration - Pushing threads back to F

@matthieu.cote no unfortunately not, and I am still waiting for a response from anyone at Freshworks😔

4
zachary.king
Skilled Expert
3 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Aug 2023Release Notes

I’m not sure if it was this release or the previous one, but does anyone else dislike the new ‘bulk update’ layout for the Category ticket field? You used to be able to edit and export all three tiers of category easily in one view, now you can only bulk update one item at a time. I think it came out in May or April. But yes it’s more klonky to use.  yeah really not a fan of this at all

981729
A
Contributor
6 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Aug 2023Release Notes

Will the new slack collaboration have an option to push all thread updates back to a ticket as a private note in the same way as shown in the video via teams?

981729
A
Contributor
6 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Mar 2023Release notes

The scheduled workflows look great but the schedule options seem to be a limiting. It would be great if there were more options such as; fortnightly, quarterly, etc… Our dev team work to 2 week sprints and having that option would be really helpful

993915
cbailey15
Community Debut
1 year ago
S
Community Manager
subhikshaa.ganeshCommunity Manager

FRESHDESK SUPPORT DESK AND FRESHDESK OMNICHANNEL RELEASE NOTES NOV 15 to DEC 20, 2021

Hello! When will dark mode for agents be available? It’s been promised over a year ago, and the topic has been discussed on the forums for three years. Just download https://darkreader.org/ Extension it works great  

901420
S
Community Manager
2 years ago

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