Visit Freshworks.com Visit Freshworks

Replies posted by Manasa Kumar

8 Replies

shivani.12
Top Contributor
shivani.12Top Contributor
asked in Workflows and Automations

Sales Automation

From providing a visual representation of data to accurately predicting sales revenue, here are some features sales managers should look for while purchasing a sales automation software. 1. Visual representation of sales data: The amount of data a sales manager has to sift through may be overwhelming. With a sales automation software like a CRM, they can automatically generate and schedule reports and customize them according to various attributes and factors. This helps save time, track the sales cycle, streamline efficiency, and reduce mistakes. 2. Sales territory assignment: With sales reps spread across different cities and towns, territories help them generate new leads and hit their sales quotas in a particular region. A sales automation software can help in assigning sales reps according to a manager’s chosen condition and decide how leads are assigned to reps. 3. Assigning scores to leads: When the sales team has a vast pool of leads, it is the responsibility of the sales manag

1
Manasa Kumar
Skilled Expert
1 year ago
shivani.12
Top Contributor
shivani.12Top Contributor
asked in Workflows and Automations

AI and chat in CRM

There are five ways AI + Chat can help you accelerate your sales growth and improve your sales:1. Reduce prospect wait time and increase customer satisfaction: Consumers on your website may have marketing or sales questions and expect businesses to have a 24/7 digital experience. Chatbots help meet these expectations by getting back to visitors’ queries immediately. Besides reducing lead response time and engaging leads, Chatbots can qualify leads in real-time.2. Create a personalized customer experience with improved suggestions: A proficient chatbot can provide the most relevant answers to prospects that’ll engage them, thus creating a personalized customer experience.3. Set up intelligent workflows to nurture leads in your pipeline: Using pre-defined automated workflows, chatbots can help sales reps nurture leads based on their behavior on your site, in-app activity, and funnel stage. After a bot captures contact details of a lead visiting your features page, it can add them to your

4
Figemingthe
Community Debut
6 months ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

It’s time for the last question - question no. 4! Q4: Metrics are key to success. But what metrics must be captured while handling prospects and how often? To answer this question, start your answer with A4, signifying the answer for Q4. Some metrics I like to track include: Email metrics - email opens, clicks and replies  Social media engagement  Sales activity metrics - downloads, demo requests, calls, meetings 

36761
Tibor
Community Debut
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

We’re mid-way through the session.  Your next question is here: Q3: Prospects can be reached out to via email, social and cold calling. What form of communication works best for you? What are some tips to start a conversation with a prospect? Begin your answer for this question with A3 or click on ‘quote’ below I think LinkedIn helps reach decision makers in a professional setting. Instead of directly pitching, what’s worked is: Following the decision-maker  Showing genuine interest in their industry and posts  Engaging and introducing yourself  Once they are familiar with you, you can draw attention to your offering and how it specifically helps them 

36761
Tibor
Community Debut
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

We might have identified our prospects, but now it’s time to qualify them. Moving on to the next question in today’s conversation. Q2: Is there a way to qualify your list of prospects, prioritizing those that are close to becoming sales opportunities? If yes, how do you do it? To answer this question, start your answer with A2 or click ‘quote’. Qualifying need not necessarily be like catching fish in a pond. You can get lucky every time, if you look for the right signals. Engagement level with your business - Are they interested in your offering? Are they coming back for more information? Do they believe your product will solve for their problems?Engagement levels are easily available in a CRM. Scores are automatically assigned to leads based on their engagement with my business.  Are they similar to your existing customers - If they fit your ideal client profile, then they most likely will be interested in your product. How will you know this information?  - Ask qualifying questions

36761
Tibor
Community Debut
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

My question is - How much communication is too much when initiating conversations with a prospect? There is a fine line between over-communicating and being pushy. How do you keep that balance? I look out for some signals from the lead. And trusting my gut. For instance, the lead may have downloaded an ebook I have shared, and opened an SMS. These signals can be tracked with a CRM quite easily. But if they continue to ghost me in spite of multiple follow-ups, then they are probably not the right target audience. 

36761
Tibor
Community Debut
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

Q1 - One of the easiest way to identify potential new prospects, it the notion of Lookalikes. See who is buying from you now and look for others similar to them. Interesting concept Tibor. What kind of attributes does one look for? Would it be demographics, psychographics or anything else? Could you share examples?

36761
Tibor
Community Debut
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat

Look forward to an engaging session! 

36761
Tibor
Community Debut
2 years ago

Badge winners

Show all badges
Terms of UseCookie settings