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Replies posted by RobL

11 Replies

Bhaskar K
Apprentice
Bhaskar KApprentice
asked in CSAT

CSAT survey in whatsapp

Hi @Bhaskar K @MichaelAcatha If you are not on Pro or Enterprise and/or want something that can also do NPS/CES questions as well as CSAT, and has no limits on no. of surveys or questions, we have an app on the Freshworks marketplace that will do that. You can try it free.https://www.freshworks.com/apps/freshchat/opinyin_surveys_1/Let me know if you need any help. support@opinyin.comRob 

5
Vinicius Taiwan
Community Debut
9 months ago
Paula
Top Contributor
PaulaTop Contributor
asked in CSAT

CSAT or NPS Whatsapp

If you want to try something else until then we have an app on the marketplace that works by adding a link to a web based survey to the whatsApp message. You can then ask CSAT and NPS if you want.Check it out here:- https://www.freshworks.com/apps/freshchat/opinyin_surveys_1/   

4
Elvis Ventocilla
Community Debut
8 months ago
Paula
Top Contributor
PaulaTop Contributor
asked in CSAT

CSAT or NPS Whatsapp

Hi @Paula Did you get an answer to your question? 

4
Elvis Ventocilla
Community Debut
8 months ago
T
Apprentice
Terry N McKellarApprentice
asked in Chatbot and AI

Troubleshooting Freshworks API Integration Issues

Hi @Terry N McKellar If you are having issues with the API the best place to ask for assistance is the developer community forum. The API product team and developer support guys are very active on that and they are great. Plus lots of other developers happy to assist. Its a really good community.https://community.freshworks.dev/    

1
RobL
Contributor
9 months ago
Bhaskar K
Apprentice
Bhaskar KApprentice
asked in CSAT

CSAT survey in whatsapp

Hi @MichaelAcatha , @Bhaskar K Did you get an answer to this from Freshworks?  

5
Vinicius Taiwan
Community Debut
9 months ago
M
Apprentice
Moshe NitzaniApprentice
asked in Public Sector – London User Network

Closed ticket - Automation

Hi @Moshe Nitzani We are a Freshworks ISV partner, and I sit on the Freshworks Developer Advisory board, so if you need any help don’t hesitate to let me know. Happy to provide advice on this.Feel free to email me on rob@opinyin.comBestRob   

8
Pankaj01
Community Debut
2 months ago
M
Apprentice
Moshe NitzaniApprentice
asked in Public Sector – London User Network

Closed ticket - Automation

Hi @Moshe Nitzani Ah. OK. Understood.I don’t think emails in automations is going to work for you. Does the admission system have an API? You could use a webhook or create custom app.Rob 

8
Pankaj01
Community Debut
2 months ago
M
Apprentice
Moshe NitzaniApprentice
asked in Public Sector – London User Network

Closed ticket - Automation

Try this. Replace test@test.com with the email address of the person you want to BCC to. 

8
Pankaj01
Community Debut
2 months ago
M
Apprentice
Moshe NitzaniApprentice
asked in Public Sector – London User Network

Closed ticket - Automation

Hi @Moshe Nitzani Is the other email address you want the bcc to go to another agent?Rob

8
Pankaj01
Community Debut
2 months ago
C
Apprentice
cdemartiniApprentice
asked in Freshdesk – London User Network

Customer Scoring

By customer scoring do you mean CSAT scores?

2
C
Apprentice
1 year ago
M
Apprentice
Mikal11Apprentice
asked in Managing IVRs and Call Flows

Incoming Calls - Customer Feedback

Is it possible to ask the caller for some verbatim feedback on why they gave the score they did?

3
Fcyt999
Community Debut
1 year ago

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