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Replies posted by Jarrod

4 Replies

N
Top Contributor
neharika.sundarTop Contributor
published in News and Innovations

Leverage the power of Generative-AI for your agents with Freddy Copilot Beta - Get Started Now!

We flipped this on today and are going to experiment with it over the coming months. I am curious to know what’s under the hood. For instance, for email generation - does Freddy just consider the text of the inquiry/ticket you are currently in? Does it use content from the Knowledge Base for context? Does it look at content from other tickets? Or is it all generalized from the LLM/not specific to one Freshdesk environment and its subject matter? Either way, really cool stuff.

21612
N
Top Contributor
6 months ago
S
Community Manager
Sumana SrikanthanCommunity Manager

Introducing OTP authentication for secure bot transactions

Hey! Can OTP be used or triggered outside of bot flows such as inside the web widget?

3542
Jarrod
Top Contributor
1 year ago
satyam2711
Apprentice
satyam2711Apprentice
asked in API and Webhooks

How to merge Contacts in bulk

There are two fundamental problems with how contacts are managed in relation to duplicates and merging:Contacts have to be manually sorted through page by page to identify duplicates - that is to say, there is no ability to pull up a list of contacts that are potentially duplicates, based on matching data fields like names, email address or telephone number for example In order to Merge contacts, you need to manually navigate into the contact, then click merge, then type the name of the contact again, then click merge. It’s way too manual. A UI that displays potential duplicates and allows the user to quickly select which should be merged and which should be the primary would be much more friendly.Freshdesk has all the functionality you need to prevent duplicates in the first place if you properly make use of the unique identifier fields, but if you have the problem of duplicate contacts and you need to fix it, it is a long, arduous process. I am currently sorting through nearly 13,000

2
Jarrod
Top Contributor
1 year ago
Jarrod
Top Contributor
JarrodTop Contributor
asked in Analytics, Reports & Dashboards

How do you track time spent in tickets?

Well that is definitely helpful, I will give that a try! Thanks for always beingso helpful!

3
jhonkriston412
Community Debut
10 months ago

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