Replies posted by stacyv
Ours is an internal Service Desk, so it’s fairly easy for us. Our entire company goes on Holiday, globally, for both Christmas eve and New Year’s eve this year. During other Holidays, the corporate office is in the USA, so our Service Desk follows the hours/holidays schedule for the USA. Freshworks has some wonderful automations that help escalate so our customers that aren’t on holiday can still get the help they need in a timely manner. We’re still learning, but we love this feature.
The community will grow in 2022. How? By integrating it more in Freshworks! This way agents, supervisors can help each other, exchange ideas without having to leave their well known environment. :) Happy Christmas and see you in the new year! Gijsch This is a great idea! I think this would be very useful.
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