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Replies posted by stacyv

3 Replies

rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

How are you managing the holiday rush using Freshworks? | Tell us!Conversation

Ours is an internal Service Desk, so it’s fairly easy for us.  Our entire company goes on Holiday, globally, for both Christmas eve and New Year’s eve this year. During other Holidays, the corporate office is in the USA, so our Service Desk follows the hours/holidays schedule for the USA.  Freshworks has some wonderful automations that help escalate so our customers that aren’t on holiday can still get the help they need in a timely manner.  We’re still learning, but we love this feature.

634
Aron12
Community Debut
8 months ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Day 12: It's time for the Community Giveaway | Win a $500 voucherGiveaway

The community will grow in 2022. How? By integrating it more in Freshworks! This way agents, supervisors can help each other, exchange ideas without having to leave their well known environment. :) Happy Christmas and see you in the new year!    Gijsch This is a great idea!  I think this would be very useful. 

39725
finn
Skilled Expert
2 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events

Day 12: It's time for the Community Giveaway | Win a $500 voucherGiveaway

Semi-new here, our helpdesk is still in it’s infancy.  I’m hoping to learn what I don’t even know that I don’t know.  I’ve barely scratched the surface and will be spending a lot more time wondering through the community learning and implementing new ideas.   

39725
finn
Skilled Expert
2 years ago

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