Replies posted by Esther
ThanksSo if the colleagues are using the same email for Slack and for Freshdesk (which they are), and the fact that they are authorised to use Freshdesk (Legacy) isn’t the cause of the problem, please can you tell me what else I could look at to determine how to authorise them to use the Freshdesk app?
Thanks, I will check.It’s most unlikely but not impossible.I had a look at other community posts and I wonder whether the Freshdesk (Legacy) app - which does have my colleague listed as authorized - maybe this has something to do with it.I will see if I can remove that app from the Slack workspace and see if that does anything.Thanks,Esther
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