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Replies posted by marruda

2 Replies

M
Apprentice
marrudaApprentice
asked in Ticket & Workflow Management

Employee Onboarding - Send Email?

Hi Glavin, you are correct. I was able to recreate the same process with a Service Item and got it all works. For now I think I’m going to use the main onboarding system. Not being able to send the supervisor an email with the built in Send Email To action isn’t a deal breaker, its just a pain.For now I’m not going to worry about it, and if it becomes a need, I can always accomplish it using powershell. It would just be easier to be able to use the built in action if possible.

8
ghye78
Community Debut
1 year ago
M
Apprentice
marrudaApprentice
asked in Ticket & Workflow Management

Employee Onboarding - Send Email?

So I did try the setup with an additional stakeholder which is the supervisor. I had auto approve tickets turned on, but when the person submits the employee onboarding process, it still lists the supervisor stakeholder as awaiting information. The person who was the stakeholder gets an email to click into the process to add more information (which there isn’t more to add). I’m essentially just trying to find a way to email the supervisor of the new employee being submitted, without the whole process being held up. The placeholder I’m trying to include is the Supervisor field, which is set on the employee onboarding form. When you go to create an action to send an email, you actually can’t pick any placeholders from the employee onboarding form. There is a Reporting Manager, but I believe that is the reporting manager of the person submitting the form.  

8
ghye78
Community Debut
1 year ago

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