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Replies posted by Bryan0392

4 Replies

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Top Contributor
Bryan0392Top Contributor
asked in Employee Onboarding

Employee onboarding - Add people button does not send CC's - how to CC multiple parties

yeah that’s the issue we are running into. Our business case is that HR needs to CC the hiring manager and potentially other departments depending on the new hire. It would be ideal that when they make the ticket they can just CC whomever and that person receives a copy of the ticket and can follow it in the workflow. We’ve had issues where hiring managers are unsure what stage the hiring process is at and this would give it clarity. Unfortunately having the CC function not work as intended prevents us from doing so.In the incident and the Service Request function it works fine and as expected. It just seems like the Add People button in the Onboarding Module wasn’t fully complete or had bugs when they launched. I suspect thats the use of the function but just has that bug that prevents it from working.

6
B
Top Contributor
2 years ago
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Top Contributor
Bryan0392Top Contributor
asked in Employee Onboarding

Employee onboarding - Add people button does not send CC's - how to CC multiple parties

@BrynCYDEF Hi - it works with Incidents and Service requests but that behaviour was not made in the Onboarding module. It’s been months since this issue was addressed, not pleased with the customer service on Fresh Service.  I even reached out to my customer success manager and it seems like they are ignoring the problem. They would rather make new features than fix the bugs in their current system 

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2 years ago
RobinNoren
Apprentice
RobinNorenApprentice
asked in Portal/Knowledge Base

How to add multiple forms in user portal?

I think he meant how do you add additional tiles on the user portal. 

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Top Contributor
2 years ago
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Bryan0392Top Contributor
asked in Employee Onboarding

Employee onboarding - Add people button does not send CC's - how to CC multiple parties

I tried in the automator but can’t get it to work. It appears that when you press ‘add people’ and you add the CCs, the people do not get a email notification which pretty much defeats the purpose of even adding people to the ticket. 

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2 years ago

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