Replies posted by CarportwerkD
Hello @hemanth.ramya, Thank you for your answer.Yes, the filters are all activated. The problem is that when I look for the ticket with the email address it doesn't appear. If I enter the name of the contact person, the ticket is there. But the ticket comes from the same person with the same email. Why is this not shown in the search? Kind regardsD.
Hello @manasMutreja & @Keer yes the e-mail is a reply to a ticket from the same e-mail address. If I enter the email into the search, he also finds both tickets. But I don't understand why he didn't bring them together. You can see this in the screenshot:#4761 is the original and #5398 is the answer to that. Best regardsD.
Join the Community
Sign in to the Community
Social LoginLogin for Freshworks Employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.