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Replies posted by shimi

11 Replies

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shimiTop Contributor
asked in Portals, Emails & Other Channels

Managing PII data in Emails

@Keer  thanks so much for your help.Any news on FD building in more fields to masks other than credit card, in the near future? 

12
SecureWithStrac
Community Debut
1 year ago
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shimiTop Contributor
asked in Portals, Emails & Other Channels

Managing PII data in Emails

Thanks @Keer. Does that only redact credit card or can you define which data types you want redacted? 

12
SecureWithStrac
Community Debut
1 year ago
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shimiTop Contributor
asked in Portals, Emails & Other Channels

Managing PII data in Emails

Hi @Keer  We are on the Pro plan for another instance of freshdesk we have and even there, there is no redaction.Can you please explain?

12
SecureWithStrac
Community Debut
1 year ago
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shimiTop Contributor
asked in Portals, Emails & Other Channels

Managing PII data in Emails

Hi @Keer  Thanks so much for responding. I didn’t know about the redacting feature built into freshdesk. However in my settings (on the garden plan and on our other premium plan) it only has the following in the Admin > Account > Security >  section. Also as for the app, I did see that. Can you verify its authenticity and that it is free to use? 

12
SecureWithStrac
Community Debut
1 year ago
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shimiTop Contributor
asked in Portals, Emails & Other Channels

Multiple Customer Portals each with their own settings

Thanks @hemanth.ramya 

3
hemanth.ramya
Community Manager
2 years ago
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shimiTop Contributor
asked in Portals, Emails & Other Channels

Handling Spam email tickets

Well manually marking them as spam. the content is not related to the product and services we provide.For example, click here to access my tax files, or some marketing service, or someone offering a web site development service.The list goes on.

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S
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2 years ago
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shimiTop Contributor
asked in Portals, Emails & Other Channels

Handling Spam email tickets

Hi @shimi, do you see a pattern in these SPAM tickets? For instance, the domain of the requester email address, subject, or if the to email is support@yourfreshdeskdomain.com. If so, we can configure a set of rules to stop them.  You can delete those contacts so that all emails from that email would be automatically marked as SPAM. Can you check this once and share your insights? Hi @Keer , There is no pattern, they truly are SPAM and vary. The ‘To’ address is always the correct mailbox\email address we have set against each group in FreshDesk.  

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S
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2 years ago
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shimiTop Contributor
asked in Portals, Emails & Other Channels

Handling Spam email tickets

Hi @vijay_2am Its spam so the pattern is endless, you know?Also why is spam coming through even though we have captcha enabled? 

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S
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2 years ago
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shimiTop Contributor
asked in Portals, Emails & Other Channels

Handling Spam email tickets

Hello Shimi,   try is this works.      Hi @vijay_2am This rule is fine for OOF, but with spam the options in subject or description or sender are endless. How can we ever create a rule for spam? Thanks

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S
Top Contributor
2 years ago
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shimiTop Contributor
asked in Automations and Workflows

Freshdesk Email Notifications

HI @ThatCommunityGuy I’m not sure what you mean by “your mailbox”. (sorry i’m very new to FD).I found this setting (see pic), in FD settings. Can you explain how this works? what does it base auto email replies on?  

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Top Contributor
2 years ago
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shimiTop Contributor
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3rd party authentication on forums

Hi @Keer  Thanks for responding. Our dev team is looking into SSO.When you say:“However, the contacts would be created if they are logging into Freshdesk. You can periodically run a script to hard delete the contacts using this API call.”If the contacts are deleted, would they need to be recreated? or will that occur through SSO?The SSO link config you’ve sent, i couldn’t find on our install. How else can i get to freshworks?  

5
Keer
Community Debut
2 years ago

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