Visit Freshworks.com Visit Freshworks

Replies posted by Smita 24

7 Replies

Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2022.R02L.01Release Notes

Hi @andrew.belter Thank you for waiting eagerly for Table view :) We are glad to tell you that table view is now live across all accounts. Please report it on support@freshservice.com if you do not have access yet.

1151621
tmz4210
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2022.R02L.01Release Notes

@phodgkinson Thank you for your prompt response. I am sorry to hear about your experience. Could you share a bit more information (account details such as URL) with me so that we can get to the bottom of this? You can write to me at smita.srivastava@freshworks.com. 

1151621
tmz4210
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2022.R02L.01Release Notes

@phodgkinson  We appreciate you making us aware of your experience with the table view. Our team has been working rigorously to mitigate issues pertinent to the table view to make it prod ready in the past couple of months. I will relay this message to the team. However, please register your issue at support@freshservice.com if not already. We strive to provide excellent customer service promptly and we will prioritize the problem you're facing.

1151621
tmz4210
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R12L.01release notes

Hi @andrew.belter The rollout process has started on the 15th of December, and it is ongoing in batches. You will soon experience the new table view on your account if not already. Meanwhile, our Product team is also working on feedbacks provided by customers to enhance their interaction with the module. 

783610
amandawhisen
Community Debut
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R12L.01release notes

Hi @TGehmert, Thank you for bringing this to our attention We are sorry to hear about your experience. Could you help raise a ticket on support@freshservice.com to fix this? If you have already raised the ticket, I would request you to help me with ticket ID to take this forward.

783610
amandawhisen
Community Debut
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R12L.01release notes

@jake.carden Hi Jake,We really appreciate you taking the time out to share your experience with us. Please see below: To improve the performance and fetch results faster from the database, we have introduced the "apply filter" button. Earlier, when agents added filter parameters, data transactions happened sequentially with each parameter.  With the apply filter button, agents can now add all the parameters, and the data transaction will happen once for all after hitting "apply filter." This will not only save time but accelerate the performance of the application. We support multiple languages on the Freshservice agent-facing interface; language change impacts the real estate used for the component. To bring consistency, we have introduced icons instead of text. However, we always aim to deliver an extraordinary experience to all of our customers (irrespective of frequency they use Freshservice), and your feedback has been passed to our Product team for further discussion. 

783610
amandawhisen
Community Debut
2 years ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release notes of 2021.R11L.01release notes

@RevJC We understand how remote work has made us succumb to new normal hence our team has already taken your feedback. We will appreciate your patience while we are working toward improving the experience for you.

675717
TechNinjaX
Community Debut
1 month ago

Badge winners

Show all badges
Terms of UseCookie settings