Replies posted by Nezeki
@Ammar KB Thanks for the response, I received help from @mfedele in dm :) For anyone else with the same eyes as me, the settings are found in Admin > Asset Types & Fields > Default fields. I was going crazy in the Hardware section and didn’t look close enough at the Default fields one because I assumed it was part of the hierarchy and not a separate button to Settings!
@mfedele Thanks! Where are the screenshots taken from? I can’t find that view :/@Rijnders That’s fine for entering assets manually, but when they’re added automatically by using the Freshservice agent, we need to set the unique id at system level because now it’s simply creating asset numbers by itself.
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