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Replies posted by brian_c

2 Replies

Taylor
Contributor
TaylorContributor
asked in API and Webhooks

Where is the documentation for sending hypermedia to AWS through the API ?

As far as I can tell, the answer is basically that you can’t.  The endpoints that authenticate via API keys are under /api/v2/, but /api/_/ is private just for internal Freshdesk use only and requires cookies and possibly other headers that aren’t in the public API docs.  You’d probably have to make a feature request for them to create a public endpoint for solution article attachment upload.Probably if I were in your shoes, I’d spider to download all the files from the old KB, preserving the folder structure, then upload it all to a host I control somewhere else (my own S3 bucket or whatever), and then just replace the domain for all the images to the new one before uploading the articles via API to Freshdesk.  So all these old images would be on a different webhost than any newly-uploaded ones, but it should still work fine and should probably be less work.

7
EthinixSalon
7 months ago
L
Apprentice
Lars SkjønbergApprentice
posted in Portals, Emails & Other Channels

Freshdesk very long SPF record is a problem

I believe that the new DKIM setup that was implemented can possibly solve this now.  When you go into the DKIM Settings (under Email Settings → Advanced Settings), one of the CNAMEs it asks you to create is “fwdkim1.<yourdomain>”.  When sending an email from your domain through the Freshdesk mail server, it uses that as the server address, so when checking the SPF it does a lookup of the TXT record on this CNAME, rather than on your root domain.  As a result of all this, you no longer need to have the Freshdesk domains in your root domain’s SPF record at all anymore, since it will use this CNAME instead.This is alluded to in the Solution article here that mentions it has “SPF check within the DKIM records”:https://support.freshdesk.com/support/solutions/articles/223779-email-domain-verification-using-dkim-recordsI’ve implemented it this way on our domains and they are all passing SPF when sent through Freshdesk, although I made no changes to the root domain’s SPF record.

32
marialovely
Community Debut
19 days ago

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