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Replies posted by O Duce

2 Replies

L
Apprentice
lloydApprentice
posted in Ticket & Workflow Management

Default Tickets View

Apparently this has gone nowhere as a feature request yet. But I want to jump in there to say that it is so tiresome to have to choose my own ticket list view every time I log in. Retention of a profile setting for 'default ticket view' seems like a very basic service desk feature.   Please revive this feature request and give us hope for relief from this dreary bit of daily dull activity.   As a new customer, I’m definitely hoping to see this as a feature! This capability is now something that is easier to do in freshservice with the latest release of the “Ticket Table View” found here. Being able to favorite a ticket view is great, it makes it easy to bounce back and forth to the ones you use the most.   That’s not quite the same.  It’s definitely useful, but it’s not the same as setting a default view.  After a while it will revert to the “New and my open” view, which I don’t want.

8
zachary.king
Skilled Expert
2 years ago
L
Apprentice
lloydApprentice
posted in Ticket & Workflow Management

Default Tickets View

Apparently this has gone nowhere as a feature request yet. But I want to jump in there to say that it is so tiresome to have to choose my own ticket list view every time I log in. Retention of a profile setting for 'default ticket view' seems like a very basic service desk feature.   Please revive this feature request and give us hope for relief from this dreary bit of daily dull activity.  As a new customer, I’m definitely hoping to see this as a feature!

8
zachary.king
Skilled Expert
2 years ago

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