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Replies posted by jg8675309

7 Replies

jannikalbers
Apprentice
jannikalbersApprentice
asked in Portals, Emails & Other Channels

Server Error with GoogleMail

Yeah, issue seemed to clear up for us around 2:30 PST yesterday.

4
jg8675309
Skilled Expert
30 days ago
jannikalbers
Apprentice
jannikalbersApprentice
asked in Portals, Emails & Other Channels

Server Error with GoogleMail

We are currently in a live session with the Google team to address the issue with our custom mailbox. We are actively working to resolve the issue and will keep you updated on any further developments. Thank you for your patience and understanding during this process. There’s the message from support in my ticket.

4
jg8675309
Skilled Expert
30 days ago
jannikalbers
Apprentice
jannikalbersApprentice
asked in Portals, Emails & Other Channels

Server Error with GoogleMail

We’re also having the same problem I contacted support, and it sounds like it’s a problem that they’re aware of and working on. Although it’s a bit concerning that it’s lasted all day without any updates or ETA.

4
jg8675309
Skilled Expert
30 days ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Jan 2023Release Notes

Wow, you guys are dropping some bangers this month! A lot of great improvements!I’d love to be able to just make a “task” or manage a list of tasks and possibly view those inline with tickets in a list view. We have many “Operational/Maintenance Tasks” that aren’t quite bulky enough to be a “Project” but also don’t want them to fall under tickets with SLA’s. I’ve been struggling to figure out how to handle these types of tasks/maintenance projects.These are things that our technicians need to work on occasionally, but they aren’t tickets coming in and may be at our own discretion internally. I’m also open to suggestions on how to do it within the system as it is if anyone has anything for me!

1090914
S
Community Debut
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Oct 2022release notes

With the MSP mode change of switching Department to Company, are there any plans to be able to make departments under companies while in MSP mode? Because that would be radical.

1282649
ariadreamer112
Community Debut
8 months ago
E
Top Contributor
elobatoTop Contributor
asked in Portal/Knowledge Base

E-mail communication with third party vendors and their ITSM Tools

It looks like there have been a few feature requests along these lines in the past, but they didn’t seem to go anywhere. If someone wanted to create one and link it here, I’d gladly upvote it.

12
E
Top Contributor
1 year ago
E
Top Contributor
elobatoTop Contributor
asked in Portal/Knowledge Base

E-mail communication with third party vendors and their ITSM Tools

I find this to be a fascinating topic and is something that has been on my mind for some time. I just wanted to comment on here to follow the thread and hopefully add my own experience once I get a little time to tinker with the workflow a little more myself. It’s awesome to know I’m not the only one with the problem. Maybe we should turn this into some kind of feature request if there isn’t one already?

12
E
Top Contributor
1 year ago

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