Replies posted by je.aag
@crux_jason - I know I replied to this once, but it appears my reply is gone. We are just using HubSpot as the 3rd party CRM. No integration really, just linked in the default ticket view so techs can bounce between FreshService and the CRM. We had used an Excel doc for a while and that worked too. Honestly this is becoming a bigger issue for us and no one at FreshWorks cares. It’s bizarre.
@crux_jason - we are just using HubSpot and then login there to get all the info that we can’t find a way to add into FreshService. Kind of stupid really as FreshWorks has a CRM solution, and I actually think they can do what we want in FreshWorks, but there’s no functionality in FreshService for this type of problem.
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