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Replies posted by rwelsford

3 Replies

R
Contributor
rwelsfordContributor
asked in Automations

Expression Builder Syntax

I’ve made some progress, the following expression returns correctly when testing{% assign subject = {{ticket.subject}} | split: "|" %} concat(concat(concat(concat(substring('{{subject[4]}}',4,8),'-'),substring('{{subject[4]}}',0,2)),'-'),substring('{{subject[4]}}',2,4))but when I click done I get the errorInvalid Syntax - invalid operator found.sample data - {{ticket.subject}} = .zero|one|two|three|07292022|five

7
Nexus
Contributor
1 year ago
R
Contributor
rwelsfordContributor
asked in Automations

Expression Builder Syntax

@zachary.king thanks for the heads up, I have been banging my head against the wall for days trying to get complex expressions working.  I will also open a ticket

7
Nexus
Contributor
1 year ago
R
Contributor
rwelsfordContributor
asked in Automations

Expression Builder Syntax

Well, I opened a support ticket for this and found that the placeholder {{ticket.subject}} cannot be used in an Expression Builder.  I then tried to add a public note with {{ticket.subject}} (Which works fine) and then use {{ticket.last_public_note}} and that did not work either.  I have asked support to let me know what placeholders cannot be used in an Expression Builder

7
Nexus
Contributor
1 year ago

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