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Replies posted by miekekeith

3 Replies

gasantao
Apprentice
gasantaoApprentice
asked in Portals, Emails & Other Channels

Delay responses

Hi @miekekeith,   Looks like the app is live and you would be able to access the app from the reply editor inside ticket details page.  If you still face any issues, kindly write to us at support@freshdesk.com along with your Freshdesk URL and our team will check that for you.   Thanks!  Hey The app is there but it’s not working. I talked to freshdesk support already a week ago and they said it’s no longer working. See here the reply I received, we tested this app, if you can get it to work that’s great, please show me how though. I need it. lol  

25
M
Contributor
1 year ago
gasantao
Apprentice
gasantaoApprentice
asked in Portals, Emails & Other Channels

Delay responses

Hi everyone,   We don’t have an in-app feature to achieve this currently. However, you can try the app “Schedule Reply for Freshdesk” available in our marketplace. Using the app, you would be able to schedule replies to be sent out to your customers from Freshdesk. Here’s the link for the app: https://www.freshworks.com/apps/freshdesk/schedule_reply_for_freshdesk/   Thank you!  Someone from your team showed me this yesterday but we found out this addon is on hold it’s not working at this point in time. Just an FYI… Dated: 8/4/2022 :-) 

25
M
Contributor
1 year ago
gasantao
Apprentice
gasantaoApprentice
asked in Portals, Emails & Other Channels

Delay responses

Hello Ramya I want to answer the tickets at unskilled hours and that the client receives them at the next business time. I do not want you to know that we work during business hours (night or holiday). Thank you Yes me too. This would be super helpful for me as well. I’m upping this with 100 votes. :-) 

25
M
Contributor
1 year ago

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