Replies posted by KrisC
Thats Odd, it should wait for the approval before continuing. can you send a screenshot of the approval workflow? I thought so too, here is a screen shot:Here is the node that sends the approval. (I removed the email to send to for privacy) Then the following condition to check if it was approved to continue the automation
There are different field to use for either Requestor or Requested For in the automation. This should allow you to get the email address of the requested for user. Hey Patrick! I’ve seen this but this placeholder is not available for the “to” field in the send email action node
@keefe.andrews Yes, That’s right only Discovery Tools installed in the Asset consume Asset Licenses otherwise, There is absolutely no limit on Importing/Manually adding the Assets to Freshservice Inventory. @KrisC 1)Quick view Requester Assets is one way to see the Assets in the Ticket View Page when a particular Requester raises a concern. 2)The Most reliable one I suggest would to view filter them out as Asset Type and keep a track of. 3)The other way would be by going on their profile and viewing them(This would be tedious) as you’d have to manually go to their Profile and view them. Not having an issue assigning or viewing assets however the issue is with seeing who was given a consumable. As we make one asset with a quantity, mark it as a consumable. When a service request comes in I can fill the request with out issue but the consumable does not show under the assets tab
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