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Replies posted by jfwilson

2 Replies

radhika.narayanan
Community Manager
radhika.narayananCommunity Manager
published in Apps and Marketplace Integrations

Seamless user management with Freshservice + Azure Active Directory (AAD) Provisioning 🔄

If one already has users that were created via other methods (sending in a support email, logging into portal), how do you link them via provisioning?  Basically, how would you implement this if you already have an established base of requesters.

96412
B
Community Debut
20 days ago
M
Skilled Expert
martin.jSkilled Expert
asked in Automations

Correct Process to migrate from Basic Auth to OATH2

So are you not using shared mailboxes, then?  This will authenticate me for my shared mailbox (helpdesk address), but it uses my email as the SMTP address in a “send as” fashion - thus all of the sent mail from the helpdesk box show up in my own sent mailbox.I will probably just create a service account with an exchange online-only license and authenticate with that, but wondering if anyone has any better suggestions or am I just completely doing this wrong.(I am new to FS and we are still in implementation)

6
M
Skilled Expert
1 year ago

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