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Replies posted by JKB57

5 Replies

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gflazApprentice

asked in Automations and Workflows

Removing "Customer Responded" flag

Totally agree. We need a way to manually clear that flag. It’s so annoying when a customer’s out of office auto reply turns the flag on.

JKB57Top Contributor

asked in How do I....?

Sexist Message in Freshdesk User Interface - Please remove it from your software immediately

@jim.stephen Have you fixed this issue yet?

JKB57Top Contributor

asked in Ticketing & Agent Productivity

How to edit ticket summary field if another agent originally entered it?

Hi @JKB57, Thank you for getting back and updating us. Glad to know that the issue is resolved. Feel free to reach us if you need any further assistance. We are delighted to assist you :) Here’s to you Vidya D Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) I’m delighted to be assisted by you.

JKB57Top Contributor

asked in Ticketing & Agent Productivity

How to edit ticket summary field if another agent originally entered it?

You can disregard this. Our excellent Freshdesk Administrator resolved this. Apparently, there is some sort of setting to allow it. Cheers! We are so happy now.

JKB57Top Contributor

asked in How do I....?

Sexist Message in Freshdesk User Interface - Please remove it from your software immediately

Hi @JKB57 @FDGuy, First and Foremost we thank you for bringing this to our attention. We regret and take accountability on this and will make sure that it will be changed or removed with utmost priority. Thank you. Hi @jim.stephen Thank you for acknowledging this very serious issue with sexism in your software. Can you please let me know exactly what date we can expect the resolution to be released?

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