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Replies posted by LucasHansson

12 Replies

LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

Multichoice dependant approval

Short answer don’t use multi-select drop downs and automations. When we get the option to loop maybe we can start using them in they way are looking into. For now you need to use conditions for each combination and have static read from your custom object.    As i feared.. Thanks for the response Daniel! :)

3
alishs786
Community Debut
1 month ago
M
Skilled Expert
maghedSkilled Expert
asked in Ticket & Workflow Management

List software used by user

I’m having the same problem!

1
LucasHansson
Skilled Expert
9 months ago
E
Top Contributor
edward.kimTop Contributor
asked in Automations

Question about routing a 'Condition' action

This doesn’t seem to be possible at the moment unfortunately :( .However! You could first set category and assign to agent. Then after that place the condition and “set urgency” afterwards if the condition is fulfilled . This would turn this into a “One-row” atleast :).

2
B
Skilled Expert
9 months ago
JoeS
Apprentice
JoeSApprentice
asked in Employee Onboarding

FreshService -- No Source filter for Onboarding?

I would check the ticket fields field manager to see if it’s enabled 

4
S
Top Contributor
4 months ago
E
Top Contributor
edward.kimTop Contributor
asked in Ticket & Workflow Management

Can't create dynamic section fields in Admin -> FIeld Manager -> Ticket FIelds and need some advice

Hello, I think you might be mixing up the field manager for tickets(incidents) and service catalogue items. In the service catalogue you do indeed get the choice of “add dynamic section” that’s not the case for the field manager.

4
E
Top Contributor
9 months ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Mar 2023Release notes

Love the scheduled workflows!!!

993915
cbailey15
Community Debut
1 year ago
Vishal Nema
Community Manager
Vishal NemaCommunity Manager

Freshservice Release Notes - Jan 2023Release Notes

Woho!

1090914
S
Community Debut
1 year ago
M
Skilled Expert
MariamPSkilled Expert
asked in Automations

freshservice status when closing ticket

I would also do the same as mentioned above. You could also have an automation to set a tag instead like  “Cancelled”, “false alarm” etc.

4
zachary.king
Skilled Expert
1 year ago
LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

Combining expression values

The issue was resolved by using double quotes! ''{{E1.result}},{{E2.result}}''

5
LucasHansson
Skilled Expert
1 year ago
LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

Combining expression values

Ahh got it.. For string outputs you can use quotes to enclose it.   '{{ E1.result }}{{ E2.result }}' that helps distinguish regular strings from numbers and boolean outputs.  Thanks for the suggestion Vishal,Unfortunately it still returns the error :(However, when I test the expression it gives me the wished result.. Strange! 

5
LucasHansson
Skilled Expert
1 year ago
LucasHansson
Skilled Expert
LucasHanssonSkilled Expert
asked in Automations

Combining expression values

Hey Lucas,    This should be pretty straight forward. If you build out another expression you can just place {{ E1.result }}{{ E2.result }} together. Is this not working?  Hello Vishal, This was my thought aswell. I tried this but got an error: “Invalid Syntax - Invalid return type for expression”:(Best regards,Lucas

5
LucasHansson
Skilled Expert
1 year ago
rashmi.nag
Community Manager
rashmi.nagCommunity Manager
published in Apps and Marketplace Integrations

Freshservice - Azure AD Orchestration Webinar | Watch RecordingEvent Recording

Hi @lucianceh - We’ll be uploading the recording of the session tomorrow. Will let you know once it is live :) Where should i look for the recording? :)

6277
rashmi.nag
Community Manager
1 year ago

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